Article 1 – Preamble

1.1 SILKY SRL, with registered office at Via Atto Vannucci 35/R – 16128 Genoa (GE), VAT No. 01922790991, SDI code SUBM70N,, represented by its legal representative pro tempore (hereinafter the “Company“), operates in the production, distribution and sale of clothing, footwear and accessories, including through its website (hereinafter the “Website“).

1.2 These general terms and conditions (hereinafter the “General Conditions“) govern access to the Website and the purchase of products offered by the Company by users browsing the Website (hereinafter the “Users“), regardless of whether a purchase is actually completed.

1.3 Purchases made through the Website are reserved exclusively for consumers pursuant to Article 3, paragraph 1, letter a) of Italian Legislative Decree No. 206/2005 (Consumer Code), namely natural persons acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity.

1.4 In order to complete a purchase order, the User must review these General Conditions, accept them electronically and consent to the processing of personal data as described in the Privacy Policy prepared by the Company pursuant to Articles 13 and 14 of EU Regulation 2016/679 (GDPR), through a specific electronic acceptance procedure.

1.5 Users are invited to save or print a copy of the General Conditions and the Privacy Policy on a durable medium.

1.6 The Company reserves the right to amend these General Conditions at any time. Amendments shall take effect from the date of publication on the Website and shall apply exclusively to orders placed after that date.

1.7 The User declares to be of legal age, to have full legal capacity and to act exclusively as a consumer.

1.8 The purchase of products requires the creation of a personal account, which is automatically generated during the ordering process. Browsing the Website does not require registration.

1.9 Providing false, incomplete or third-party personal data is prohibited. The User assumes all responsibility arising from violation of this obligation and agrees to indemnify the Company against any adverse consequences.

1.10 The User may select the browsing language and currency from those available on the Website.

Article 2 – Account registration

2.1 Creating a personal account allows the User to access additional Website features. Registration requires entering the requested data, choosing secure login credentials and accepting the Privacy Policy.

2.2 Registered Users are responsible for the confidentiality of their credentials and for all activities carried out through their account.

Article 3 – Purchase procedure

3.1 The sale of products through the Website constitutes a distance contract governed by Legislative Decree No. 70/2003 and the Consumer Code.

3.2 Each product is accompanied by an information sheet describing its main features and price. Images are for illustrative purposes only.

3.3 The purchase procedure includes product selection, data entry, choice of delivery and payment methods, final order review and submission.

3.4 The User may modify or cancel the order until final submission.

3.5 The contract is deemed concluded upon the Company’s dispatch of the order confirmation email to the User.

Article 4 – Product availability

4.1 Product availability is regularly updated; however, in exceptional cases, products may become unavailable after an order has been placed.

4.2 In such cases, the Company shall promptly inform the User and refund any amounts already paid.

Article 5 – Prices, payments and refunds

5.1 Prices displayed on the Website include VAT where applicable and are expressed in the currency selected by the User.

5.2 The applicable price is the one displayed at the time the order is submitted.

5.3 Payments may be made using the methods indicated on the Website during checkout.

5.4 Refunds, where applicable, will be issued using the same payment method used for the purchase.

Article 6 – Delivery

6.1 Products are delivered to the address provided by the User within the timeframes indicated in the order confirmation and in any case within a maximum of 30 days.

6.2 Shipping costs and any customs duties are borne by the User, unless otherwise stated.

Article 7 – Right of withdrawal

7.1 The User has the right to withdraw from the contract within 14 days from receipt of the products, in accordance with the procedures indicated on the Website.

7.2 Products must be returned intact, unused and complete with all identification elements.

7.3 In the event of valid withdrawal, the Company shall refund the User within the time limits prescribed by law.

Article 8 – Legal warranty

8.1 Products are covered by the legal warranty of conformity provided by the Consumer Code.

8.2 In the event of a defect, the User is entitled to the remedies provided by applicable law.

Article 9 – Liability and external links

9.1 The User accesses and uses the Website at their own risk.

9.2 The Website may contain links to third-party websites over which the Company has no control.

Article 10 – Termination

10.1 The Company may terminate the contract in the event of unlawful use or violation of these General Conditions.

Article 11 – Intellectual property

11.1 All Website content is the property of the Company or respective rights holders and is protected by applicable laws.

Article 12 – Customer support

12.1 Customer Service may be contacted through the details provided on the Website.

Article 13 – Personal data protection

13.1 Personal data is processed in accordance with applicable regulations and the Privacy Policy.

Article 14 – Final provisions

14.1 The invalidity of any clause shall not affect the validity of the remaining provisions.

14.2 The Company shall not be liable for delays or non-performance due to force majeure.

Article 15 – Applicable law and jurisdiction

15.1 These General Conditions are governed by Italian law.

15.2 Any dispute shall fall under the jurisdiction of the court of the User’s place of residence or domicile, where provided by law.