If you are not satisfied with your purchase, you can request a return within 14 days of the order delivery date. After this period, returns will no longer be possible.

Product Conditions
Items must be returned in their original condition, with tags and seals intact, and in the original packaging. Items that do not meet these conditions cannot be accepted or refunded.

How to Request a Return

• Log into your account using the email address associated with your order.
• If you don’t remember your password, you can request it by clicking on the “Forgot Password?” link.
• In the Orders section, locate the order you wish to return.
• Click on Request Return.
• Select the reason for the return and add any notes if needed.

Once your request is submitted, you will receive a confirmation email acknowledging your request. You will then receive a second email directly from DHL with the return label to be printed.

The label is generated after the carrier request and may not arrive immediately (especially during weekends). Please also check your spam folder.

Important: All items from the same order must be shipped together in one shipment. Returns split into multiple packages will not be accepted.

Preparing the Package

• Print the return label received via email by DHL.
• Attach it to the original packaging, covering the previous shipping label.
• Packages shipped with labels other than the one provided may not be accepted.
• For returns outside the EU: print, fill out, and include 3 copies of the “Return Proforma Invoice” (received via email) in the transparent envelope to be attached externally to the package.

Organizing the Pickup

• Contact DHL in your country using the shipping code (waybill) indicated on the label.
• Schedule the pickup directly on the DHL Express website using the shipping code (waybill) indicated on the label.

Refund
Once the return is received and verified, we will send you an email notification and process the refund to the original payment method within 5–7 business days.
If the returned products do not meet the specified conditions, the return cannot be accepted, and no refund will be issued. In this case, you may request the product to be returned at your own expense by contacting our Customer Service at customerservice@rosso35.com.

Want to withdraw from your purchase?
If, instead of a commercial return, you wish to exercise your right of withdrawal from the purchase contract, you can do so on the Right of withdrawal page.